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Refunds will not be given for late delivery as delivery times cannot be 100% guaranteed.
It is the responsibility of the customer to inform Chocolat Fleurs if a bouquet has not been delivered. When we are notified we will investigate and ensure that the gift is delivered and received. You can do this by emailing us at firstname.lastname@example.org.
In the unlikely event that a chocolate bouquet is damaged in transit, Chocolat Fleurs will be happy to resend a new bouquet. Due to our policy and to assist us in quality control, we do require some validationthat the bouquet was damaged upon receiving it. Please take a photo of the bouquet as soon as possible and email it to: email@example.com The courier will then collect and bring the damaged bouquet to head office, upon delivery of the new bouquet. Please note; you may be asked to pay for re-delivery fees.
Cancellations & Refunds - Chocolat Fleurs require at least 12 hours notice of cancellation, prior to the scheduled delivery date by contacting us on 02. 8040 7519 or 0437 992 888. You will be refunded to your credit card.
Cancellations received with less than 12 hours notice, will be charged 50% of the total order value.
We are unable to cancel and refund orders that are already made and with our courier ready for delivery. Chocolat Fleurs are not responsible if a bouquet is delivered to a hospital and the patient/recipient has already been discharged. We can however, organise a re-delivery to another address within Sydney metro in this instance, but a refund cannot be issued. Please note, a re-delivery fee will be charged.
Full refunds will be available in the instance of major damages as per Australian Consumer Law (for example if all the chocolate is melted when delivered - upon validation)