Delivery - chocolatfleurs

Delivery

*Please expect some delivery delays during peak seasons.

*Standard delivery dates are best efforts and cannot always be guaranteed.

*Closed on all Public Holidays

Same Day & Date Sydney (Metro) Delivery - Place your order by 12pm Midday! 

We do our very best to make sure your gift is delivered on the date you have selected. However, on some occasions especially during peak seasons, your gift could be delivered the next business day. Delivery fees vary, depending on postcode. You may get a quote on our website or please contact us and our friendly staff can assist you.

Standard Delivery Regional NSW & All Other StatesThis is best efforts and during peak seasons please expect additional delays. Delivery fees vary, depending on State. You may get a quote on our website or please contact us and our friendly staff will assist you.

We use Australia Post for our Interstate and Regional deliveries. On occasion there may be some delays with deliveries. 

Sydney Metro - Standard Service From $5.95

Sydney Metro - Same Day Service - price varies & depends on postcode

Standard Delivery:

Regional NSW - From * $15.00

ACT - From * $15.00

VIC - From * $15.00

QLD - From * $16.95

S.A - From * $16.95

W.A - From * $16.95

Delivery Turn around times:

Standard Sydney (Metro) Delivery - This is best efforts -  ETA is approx 2-3 business days from date selected

Same Day Sydney (Metro) Delivery - Delivered on the date you select, if order is received by 12pm Midday.  During peak seasons your gift could be delivered next business day, but this is not always the case

Standard NSW (Outer Metro/Regional) Delivery - ETA approx 3-4 business days from date selected

Standard ACT Delivery - ETA approx 3 business days from date selected

Standard QLD Delivery - ETA approx 3 business days from date selected

Standard VIC Delivery - ETA approx 3 business days from date selected

Standard SA Delivery - ETA approx 4-5 business days from date selected

Standard WA Delivery - ETA approx 5-6 business days from date selected

Delivery Area:

We currently deliver within Australia, except for NT and Tasmania at this stage

Please note; we do not deliver to parcel lockers

Delivery fees for large corporate orders will be discussed at time of order

Delivery Hours:

Business - Monday to Friday 9:00am – 5:00pm

Residential - Monday to Friday 9:00am – 8:30pm. (Please note; on some occasions couriers may be delayed and some orders could be delivered up to 9:30pm).

Orders can be placed up to 30 days ahead of delivery date. Please select your intended date for delivery on the pop-up calendar.

*Same Day Sydney deliveries to Business/Residential addresses: Mon - Fri, orders must be placed by 12pm Midday *Orders received after 12pm Midday will be delivered the next business day

If your order must be delivered by a certain time, please contact our office and we can organise a VIP delivery. This option does incur additional delivery fees. Please note that requests for specific delivery times cannot always be guaranteed and is best efforts.

During peak seasons (such as Christmas/Valentine's Day) there may be delays with deliveries. Please keep in mind that in some circumstances, deliveries may not be delivered same day when requested and could be delivered the next business day. Standard deliveries could have an additional day or 2 on top.

Saturday Delivery - We can organise delivery on Saturdays, if prior arrangements have been made with us ahead of time. Please call our office on 02. 8897 5420 to place your order.

We are closed on Sundays and all public holidays, including: Christmas Eve (from 12:30pm), Christmas Day, Boxing Day, NYE, New Year’s Day, Australia Day, Labour Day, Good Friday, Easter Saturday, Easter Sunday, Easter Monday, Anzac Day and Queens Birthday

Chocolat Fleurs are not responsible for any delays with deliveries. Once the bouquets leave our premises and are with the courier, it is out of our control

Chocolat Fleurs cannot accept responsibility for incorrect delivery and contact details or if intended recipient is not at the address provided to us (this includes hospitals - if the patient has already checked out and gone home). Chocolat Fleurs are not responsible for damages or loss to a bouquet left unattended. Chocolat Fleurs are not responisble if the courier cannot get access into a unit/building and you have told us it's ok to leave the bouquet. In this case the courier will leave the bouquet at the main door. We will however, try calling you to advise of this situation. But if we cannot get a hold of you, the courier will leave the bouquet

We suggest providing us with the recipients work address or alternative delivery details (making sure recipient will be there to collect the bouquet), to prevent any mishaps

In any situation where the courier cannot leave a bouquet at the delivery address provided (for example: you have told us not to leave it as it is unsafe to leave at front door and cannot get access into a building) the bouquet will be brought back to us at head office, and one of our staff will be in contact to advise of the situation and to get further delivery instructions

Please note; there will be additional delivery fees charged in situations where a bouquet has been brought back to us and we have to organise a re-delivery. There are usually two additional fees charged by the courier, one to bring the bouquet back to us at head office and one to re-deliver to a new address

Delivery to hospitals are usually delivered as a 'next day' service and are delivered early mornings. Please be sure to place your order at least one day before the intended delivery date. Some hospitals are a little strict with accepting edible goods, so please be sure to check with our friendly staff if we can deliver to the intended hospital

We use reliable couriers when delivering our chocolate bouquets, but in the unlikely event a bouquet is damaged during delivery, please contact us straight away for a replacement. Damaged bouquets must be given back to the courier, who will then bring it back to us at head office

Items containing alcohol cannot be left at the front door of the delivery location, if the person over the age of 18 years is not there to receive the bouquet. In this case we will contact the customer who placed the order to discuss another delivery address. If we cannot get in contact, the bouquet will be brought back to head office. Please note there will be an additional delivery fee charged when re-sending to another address

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