FAQ'S - chocolatfleurs


*How do I contact Chocolat Fleurs?

You can purchase our bouquets online at www.chocolatfleurs.com.au anytime, 7 days a week.
Contact us by phone Monday to Friday between the hours of 9:00am – 5:00pm.
Phone: (M) 0437 992 888
Email: info@chocolatfleurs.com.au

*How do I order?

You can place your order online anytime at www.chocolatfleurs.com.au or by phone: (M) 0437 992 888

*Where do Chocolat Fleurs deliver?

Throughout Sydney/NSW/ACT/QLD/VIC/SA/WA/TAS

Unfortunately we do not delivery to NT at this stage

*What is the deadline for placing an order?

If you require Same Day delivery (Sydney Metro), your order must be placed by 12pm Midday (Mon-Fri)
We recommend placing your order in advance during peak seasons (such as Christmas & Valentine's) to avoid any disappointments

*Christmas Delivery Cut Off: Sydney Metro (Same Day Delivery) 22 Dec // Rest of NSW & All Other States - 18 Dec

*How do I know if my order has been received and delivered?

You will receive an automatic email confirmation from us, once you have placed your order online successfully. 

*Do you deliver on weekends?

If you urgently need a delivery made on Saturday, we can organise delivery for you if prior arrangements have been made with us. Please confirm with our office on 0437 992 888. Please note; additional delivery fees apply for Saturday deliveries.

We are closed on Sundays and Public Holidays: Christmas Eve (from 12:30pm), Christmas Day, Boxing Day, NYE, New Year’s Day, Australia Day, Good Friday, Easter Saturday, Easter Sunday, Easter Monday, Anzac Day and Queens Birthday)

*What are the delivery fees?

Standard Sydney (Metro) Delivery - From $6.50

Same Day Sydney (Metro) Delivery - Delivery fee varies, depending on postcode. You may get a quote on our website or please contact us and our friendly staff can assist you.

Standard Delivery For Regional NSW & All Other States - you may get a quote on our website or please contact us and our friendly staff can assist you.

 Additional delivery fees will apply to orders for Same Day, VIP and Saturday deliveries. You can obtain a quote for all our delivery options on our website, or contact us and our friendly staff can assist you.

Delivery fees on large corporate orders, will be discussed at time of order

*What happens if recipient is not at home?

We highly recommend delivering to a business address majority of the time, if the recipient does work. This way the recipient will be there to collect the bouquet or if they happento be away from their desk, the courier could leave the bouquet with the receptionist safely.

When delivering to a residential address, please make best efforts to ensure the recipient will be home to accept the delivery, without ruining the surprise. Please give us as muchdetail as possible for residential addresses. This will help the courier when delivering the bouquets.

If the recipient is not home, Chocolat Fleurs standard procedure is to leave the bouquet safely at the premises, if the customer has given us their approval at time of placing the order. In some situations, if the customer has given us the ok to leave the bouquet at the premises but our courier feels it looks unsafe to leave, Chocolat Fleurs will contact thecustomer to advise of the situation, and get further instructions. Most of the time the courier will not leave the bouquet if premises look unsafe, or if the courier cannot get access into the building, and will bring the bouquet back to head office.

Please note in situations where we need to re-deliver bouquets, there will be an additional delivery fee charged.

Chocolat Fleurs do not take any responsibility for stolen or damaged bouquets, if the customer has given us their approval to leave the bouquet at premises. We do not advise to leave the chocolate bouquets outside premises if it looks unsafe, or during hot summer days, as our bouquets consist mostly of chocolate which melt very quickly when left out in the direct sunlight.

*Can I make changes to my order?

If the delivery has not yet been made, we will do our very best to make changes as requested. Please phone us on (M) 0437 992 888 as soon as possible

*Can I design my own custom made bouquet?

Our team at Chocolat Fleurs will make every effort to help you create the chocolate bouquet you desire

Please email us at info@chocolatfleurs.com.au or phone us on (M) 0437 992 888 to discuss

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