*Closed on Public holidays*
PLEASE EXPECT SOME DELAYS WITH DELIVERIES DURING PEAK SEASONS - SUCH AS CHRISTMAS, VALENTINE'S DAY
We currently deliver throughout the Sydney Metropolitan areas only
Delivery Hours: (Please Note; most deliveries are not made until after 12:30pm, unless prior arrangements have been made with us).
Business - Monday to Friday 9:00am – 5:30pm.
Residential - Monday to Friday 9:00am – 8:30pm. (Please note; on some occasions the courier drivers may be delayed and some orders could be delivered up to 9:30pm).
Orders can be placed up to 30 days ahead of delivery date. Please select your intended date for delivery on the pop-up calendar.
Same Day deliveries to a Business Mon - Fri, orders must be placed by 12pm Midday.
Same Day deliveries to Residential Mon - Fri, orders must be placed by 12pm. Orders received after 12pm will be delivered the next working business day
If your order must be delivered by a certain time, please advise us at time of placing your order, either in the comments box or by phoning us and we will put in a request with the courier. Otherwise the courier does have up until 5:30pm (for business) or 9pm (for residential) to make the delivery.
Please note that requests for specific delivery times cannot be guaranteed and is purely a request only.
During peak seasons (such as Christmas/Valentine's Day) there may be delays with same day deliveries. Please keep in mind, that in some circumstances, deliveries may not be delivered same day when requested and could be delivered the next business day.
If you do need an urgent delivery by a certain time, you may request a VIP service. This service will incur additional delivery fees. Please call our office and our staff can give you a quote.
We can organise delivery on Saturdays, if prior arrangements have been made with us, ahead of time. Please call our office on 02. 8040 7519 to request Saturday delivery fees.
We are closed on Sundays and all public holidays, including: Christmas Eve, Christmas Day, Boxing Day, New Year’s Day, Australia Day, Labour Day, Good Friday, Easter Saturday, Easter Sunday, Easter Monday, Anzac Day and Queens Birthday
Delivery Fee Monday to Friday start from $12.50 per bouquet (Next Day Service - Sydney Metro Only)
Additional delivery fees will apply to orders for Same Day Delivery, Saturdays and for suburbs which are not classified as Sydney Metro. You can check prices for same day deliveries on our website. Simply click on the product you are interested in purchasing and at step 1: in the Same Day Delivery box, fill in the postcode and click 'View Quote'. Or you may call our office for more information.
If you are unsure whether or not your intended delivery address fits into the Sydney Metro category, please give us a call and our friendly staff will be happy to assist you. (Eg of suburbs outside Sydney Metro; Box Hill, Kemps Creek, Camden, Glenmore Park, Grasmere, Horsley Park, Mt Druitt, Cecil Hills & Mount Annan). Please note, we can still organise delivery to these suburbs, but they will incur additional delivery fees.
Delivery Fees for large corporate orders will be discussed at time of order.
Chocolat Fleurs are not responsible for any delays with deliveries. Once the bouquets leave our premises and are with the courier, it is out of our control.
Chocolat Fleurs cannot accept responsibility for incorrect delivery and contact details or if intended recipient is not at the address provided to us (this includes hospitals - if the patient has already checked out and gone home). Chocolat Fleurs are not responsible for damages or loss to a bouquet left unattended. Chocolat Fleurs are not responisble if the courier cannot get access into a unit/building and you have told us it's ok to leave the bouquet. In this case the courier will leave the bouquet at the main door. We will however, try calling you to advise of this situation. But if we cannot get a hold of you, the courier will leave the bouquet.
We suggest providing us with the recipients work address or alternative delivery details (making sure recipient will be there to collect the bouquet), to prevent any mishaps.
In any situation where the courier cannot leave a bouquet at the delivery address provided (for example: you have told us not to leave it as it is unsafe to leave at front door and cannot get access into a building) the bouquet will be brought back to us at head office, and one of our staff will be in contact to advise of the situation and to get further delivery instructions.
Please note; there will be additional delivery fees charged in situations where a bouquet has been brought back to us and we have to organise a re-delivery. There are usually two additional fees charged by the courier, one to bring the bouquet back to us at head office and one to re-deliver to a new address.
Delivery to hospitals are usually delivered as a 'next day' service and are delivered early mornings. Please be sure to place your order at least one day before the intended delivery date. Some hospitals are a little strict with accepting edible goods, so please be sure to check with our friendly staff if we can deliver to the intended hospital.
We use reliable couriers when delivering our chocolate bouquets, but in the unlikely event a bouquet is damaged during delivery, please contact us straight away for a replacement. Damaged bouquets must be given back to the courier, who will then bring it back to us at head office.
Items containing alcohol cannot be left at the front door of the delivery location, if the person over the age of 18 years is not there to receive the bouquet. In this case we will contact the customer who placed the order to discuss another delivery address. If we cannot get in contact, the bouquet will be brought back to head office. Please note there will be an additional delivery fee charged when re-sending to another address.